COVID-19 UPDATE: PHA is open and operating at full-service. As an essential business, we care for you. Our technicians and consultants are taking added precautions at this time to ensure the safety of our customers and employees.

About PHA

  • Peninsula Heating and Air

    Peninsula Heating & Air, or better known as “PHA” was established in 1955 in Newport News, Virginia. Privately owned and operated, PHA quickly became known as the Tidewater area’s leader in residential and light commercial comfort solutions.

    Since taking ownership of PHA in 1992, President Steve Smith, Professional Engineer, has grown the business exponentially to now almost 50 employees. He attributes the growth and success of PHA to one thing: understanding the needs of our amazing customers and exceeding their expectations. We accomplish this by offering quality products and services, while maintaining a workplace which thrives on professionalism, teamwork and continued education.

    Quite simply, PHA operates with integrity. We honor our agreements and are honest in all communications. Our success is rooted in our ethics and depends upon keeping our promises. Our company motto of, “Offering the Professional Difference” truly exemplifies our daily operation.


    PHA has always been there when I needed and always provides service with a smile. There service techs and office staff are knowledgeable, professional, courteous and prompt. They truly make you feel like more
    Katharine Smith
    Katharine Smith
    21:30 03 Jul 18
    Had a problem with our heating system. Mechanic Tim repaired it and did a detailed inspection of entire system and found a component that was starting to fail. He ordered new part and came back and installed it. Tim was great. He was friendly, efficient and explained everything he was doing. We have been dealing with PHA for over 30 years and never had a complaint. Highly recommend Tim and more
    Otto Leopold
    Otto Leopold
    18:32 13 Feb 18
    Just had Peninsula Heating and Air install a new heat pump system (both inside and outside units) after the old Trane system died after 24 years of faithful service. I have to say that the entire staff of PHA are top notch. From the sales office (Faye) to the install crew (Ron and RG), they were all very professional and delivered what was promised. Jason, the operations supervisor, came out before hand and ensured there was a plan in place for fit up since the new inside unit is considerably larger than the old unit. Everything was installed without a hitch and I am very pleased with the work done. I would highly recommend more
    Keith Wood
    Keith Wood
    22:58 29 Mar 18
    I lost power recently and as luck would have it, my generator wouldn't work. I called PHA. I can't say enough about the two guys that came out to work on it. They determined I needed a new part which they would have to order, but spent almost 2 hours trying to figure out a way to get it running long enough for our power to come back on. They went way above and beyond to help me. By the way, they did come up with a work-around and my generator ran until my power was restored. I'll never call anybody else!read more
    Deb B.
    Deb B.
    00:15 14 Oct 18
    The end of May 2018 I bought a Trane Heat Pump and Air Handler from Peninsula Heating & Air in Hayes, VA. PHA's Operations Supervisor Jason came to the house about 1-1/2 weeks before installation was to take place and walked me through the procedure of installation, how long it would take, the cost and the excellent finance plan that was available at the time. Jason and the installers arrived early in the morning as planned, worked quickly, efficiently, and finished by late afternoon. The work was completed in a day and the work site left clean. I am so pleased with how energy efficient the Trane is. It has brought my electric bill down, and cools beautifully...haven't yet turned on the heat but am sure it will heat as well as the Trane cools.I definitely recommend this company for heating and air handling equipment, plus the office staff are friendly and polite. They make it easy to do business with the company. Five Gold Stars and thank you to PHA, Jason and his team!read more
    Janice Cariens
    Janice Cariens
    14:20 16 Oct 18
    During the recent very wet snow storm in early December, a branch came down and badly dented our h-vac unit. Heating was not effected but we were told that when it came time to cool the house we would have serious problems. USAA ended up totaling the unit and today it was replaced. Eric arrived bright and early, neat, clean and polite. His helper was equally as nice. They seemed to work well together, because a project that was predicted to take a day and a half, took less than a day. Even though there was no heat in the house for several hours, I never got cold and I don't have to worry about the cold tonight. I'm an extremely happy customer and will always use more
    Jamie peters
    Jamie peters
    19:54 04 Feb 19
    Just had a new trane heat pump and air handler installed.Starting with Faye in sales right on down to the install, PHA personnel were great to work with.They answered all of my many questions, completed the install on time and very professionally, and the new system seems to work more
    William Gardner
    William Gardner
    14:47 15 Feb 19
    Very good I will use again
    Barry Waltrip
    Barry Waltrip
    08:56 13 Mar 19
    My fiancé and I are currently living in our first home, and we noticed our A/C unit was turning on but no air was blowing out of our vents. We called this company and luckily they were able to send Calvin to our house within an hour to fix our issue. He was very educated and professional; he informed us that it was a simple fix (we needed to change our filter). My fiancé and I are definitely going to continue using this company for our ac/heat tune ups. I highly recommend this company!!!!!!! Thank you Calvin, and also thank you to the customer service women who were VERY polite on the phone!!!!!!read more
    Laura Lentz
    Laura Lentz
    15:11 25 Apr 19
    My name is Ernie and I had just had PHA replace my HVAC system. I want to commend Mr. Ron Myers and Edward Belford for providing such Awesome Installation service! I couldn’t have asked for a better team! It was like clockwork, they definitely worked well together with such ease and Professionalism. They were Courteous, Kind, Friendly, and so very Helpful! I Strongly Agree that they are a Substantial Asset to PHA Gloucester VA. I feel that such Great Work Ethics should be Awarded! I give them both a 10 Star! Thank You for their Wonderful Service! I surely would HIGHLY recommend them Both and PHA to Family and Friends!read more
    Ernie A
    Ernie A
    15:12 25 Apr 19
    I called PHA in Hayes to look at my Mitsubishi unit and they sent Tim to check it out he got us up and going he did a great job
    Blain Rothenberger
    Blain Rothenberger
    23:12 10 Jun 19
    PHA did a great job installing our Trane heat pump and it is working well. Jason Cobb especially was helpful in showing us how to best set the thermostat and explained the dehumidifying system so we old folks could understand. Many thanks!read more
    Jennie Howe
    Jennie Howe
    19:44 29 Oct 19
    New generator is in and inspected. All went quickly and with no issues. Your installers did a friendly, clean and most importantly very professional job. It was clear they know exactly what needed to be done and how to accomplish it. These guys are "keepers". Thanks to all the PHA more
    Rick K
    Rick K
    21:26 01 Aug 19
    We just had a new Trane unit installed in our new home by PHA and they did a fabulous job! We have been using them for 25 years. They installed a new Trane unit in our previous home 7 years ago and did a fabulous job again with installation and service over the years. They also service the units where I work and always do a fabulous job both places. They are always where they say they will be at the time they say and do exactly what they are asked to do. They are always friendly and courteous and are very careful to keep your home and their work area extremely clean. I highly recommend them and give them A++++++. Thanks to a great owner who runs his business with integrity and his staff to match. They are all a true blessing!!!read more
    Cindy Fitchett
    Cindy Fitchett
    12:50 29 Aug 19
    We recently had PHA replace two heat pumps (which the company had installed about a quarter century ago!) and we were totally pleased with their equipment, their price, their timeliness and the expertise of their personnel.PHA Installation Techs Ron Myers and Ed Belford were consistently courteous, cheerful and efficient.Over the many years that we have been PHA customers we have observed that this is a reliable, responsive, honest company that provides excellent customer service. This company surely represents a great asset to our more
    michael c
    michael c
    02:03 16 Sep 19
    Food service
    Anthony Yarka
    Anthony Yarka
    18:14 01 Sep 20
    I don't do these too often...but the service I received from PHA was simply amazing!! Everyone is terrific-from the front desk, scheduling, and Tom the surveyor for my job. I was treated great and everyone answered all my questions (even though I had a lot). And to close out my work, my Techs Eddy and Justin we top-notch, friendly, and extremely knowledgeable. I couldn't be happier to receive a fair price and a great install from this company. Thank you! I am sure to be giving my continued business to more
    Eric Mireles
    Eric Mireles
    11:57 02 Apr 21
    Tom provided a very logical system design for our elderly house with a ducted system upstairs and mini-splits downstairs. Ron supervised an excellent and thorough job and explained everything along the way. I am very more
    Frank Decker
    Frank Decker
    14:59 12 Feb 21
    Peninsula Heating & Air did a great job with replacing our HVAC quickly, and provided us with free space heaters while we dealt with the cold because our HVAC failed in the winter. Eric and Cody were very helpful and professional. They got the job done under difficult circumstances - our crawl space didn't give them much room to maneuver.. but despite that they were able to replace the blower and outdoor unit in a timely manner. Thank you for restoring our heating when we needed it more
    Chris Baxter
    Chris Baxter
    19:02 16 Mar 21
    Daniel and Logan were awesome! Both were professional from the moment they were on premises. Daniel explained how the installation would be performed and that there would be minimal interruptions for us to deal with. My wife and I work from home so that was quite helpful. They both took care to cover our floors/carpet with tarps to make sure there were no mishaps. Since we had just moved in, with new rugs and freshly painted walls, that was greatly appreciated.A great installation!read more
    Joe Scott
    Joe Scott
    13:04 02 Jun 21
    I had Peninsula Heating and Air put in a new air condition system to go along with my gas furnace. I am extremely impressed with their installers, Justin, Eddie and Andrew. They showed professionalism, were clean and neat and very polite. My husband and I both enjoyed having them in our home. I look forward to a long relationship with Peninsula Heating and more
    16:06 05 May 21
    Tim assisted me with the diagnosis of my existing heat pump system and the purchase of my new heat pump system. He was very knowledgable and prompt with his responses to my numerous questions. PHA was very professional and schedule the install of my new system the next day after I determined I wanted to use there services and more
    Gregory Earwood
    Gregory Earwood
    01:39 28 May 21
    Very professional and completed the job in a timely manner.
    Susan Hyndshaw Conklin
    I highly recommend PENINSULA HEATING AND AIR. Here's our story:Miller's Services did our septic when we were in a jam. I wrote a review for them that became the most helpful review on their page. Despite our friends warnings, we decided to give them more work. When the tech came, he did not have any way to measure how much freon was in our unit and said we probably had too much freon. He told us there was no way to measure the freon without removing all of it and then measuring it as it went back in. He did not have an empty bottle either. So, he vented some freon and told my husband some things to insulate. He then told him to run the unit for a few days and see if the issue was solved. If not, there would not be another $69 fee for the visit. We would just pay for the work. We were willing to give them another chance to fix it because of that price break. Well, when we called Miller's back, the office went against what the tech said and said they would charge us the fee again. My husband tried talking to them about it, but they were unwilling to waive the fee. Now, their man did not have the tools or the empty tank needed to do the work on the first visit and made an incorrect guess at what was wrong which necessitated another visit. We will not be using them again. Now we know why people say to avoid them!PENINSULA HEATING AND AIR comes out a few days later, which was this morning, with ALL of the right tools needed to take precise measurements. It is immediately discovered we are too LOW in freon. Because of the other tech, we do not know if this is due to the freon that was discharged or is due to a slow leak. He added freon and charged us $250. We are very thankful PENINSULA HEATING AND AIR came prepared and had a way to correctly diagnose it the FIRST time they came so we can save money in the long run. Going with Miller's cost us money due to the freon that was released unneccessarily and would have probably kept costing us money. My son heard the story and told us we should have asked him first because PENINSULA HEATING AND AIR does the work where he works (for a very well known Gloucester business) and they do an excellent job! His boss is very loyal to them because they have treated him so well over the years. You live, you learn!
    Wendy Asbell
    I would recommend PHA to anyone... They Are a great company to deal with. Calvin and Jason are both wonderful. I give them 5Stars. We will continue to use PHA.
    Jim McCarron
    People I have had contact from sales to install are timely, respectful and took great care installing great product!
    Joe Delgado
    Had my semi annual cleaning and checkup. Joe did his usual thorough and detailed work and treated my house like he would do in his own.
    Mark-Cathy Gandolfo
    PHA did a commendable job with our HVAC system installation recently. Eric and Justin were professional, courteous, efficient and left the job site clean. Chris and Jason diagnosed a few existing problems with our dampers quickly and completed the work to correct the issue the first time. PHA is the best company in over 20 years we have ever had to serve our HVAC needs. We highly recommend this honest and trustworthy company. Thanks PHA!
    DianeandErick Johnson
    Just had my semi annual inspection. Very thorough and courteous. Checked everything and left filters. I am very pleased that I chose PHA to replace and upgrade my system.
    Gary Wiesner
    Steve was amazing! My AC unit needed a new fan motor and he was determined to fix it in order to give me and my pets relief from the heat! In the end at 9:00pm he drove to PHA and brought two window units to help while we waited for a brand new unit to be installed! Would recommend PHA to anyone!
    Catherine Watts
    Communication and thoroughness of technician.
    Ellen Satchell
    They were very customer oriented and worked us into the schedule with a late call on a Friday. Tim the tech. Was very good and kept us informed of the work and the problem he found.
    Ed Bushee
    Thank you PHA for your prompt visit and repair of our unit. Christine was instrumental in keeping us informed and ensuring we received service so quickly. Thank you to the technicians. You were professional, informative, and knowledgeable.
    Mary Walker
    Wonderful company. Have taken care of our heating and air needs for about 10 years now. So very happy with them.
    Roger Bohnke
    I have had PHA for 10 years ,. Today was Griffin, and he was great!!!!! but every single person that has come here to do maintenance has been wonderful ..couldn’t find a better company and all their personnel
    Susan Tooker Setzler
    showed up when they said they would.stayed in line with the quote.completed the job that "someone else" started 2 years ago.fixed the stuff the first contractor broke.(stuff we didn't even know about).left the area cleaner than it was when they showed up.if it doesn't sound like we're happy, let me set the record straight.We're REALLY HAPPY with PHA.
    Norman Grimm
    We just had a whole-house generator and a tankless water heater installed. I cannot say enough good things about Daniel, the tech who did the install for both. He went above and beyond to ensure all work was completed in a highly professional manner - and even put up with our crazy dogs!! Thank you Daniel for the amazing work!
    Rebecca Johnson Waters
    We have been using PHA for 25 years and have had wonderful service the entire time. We have had two Trane units installed at different homes and they always do an excellent job during installation and serving the units over the years. They are always professional, clean, friendly and courteous. They are always there to help and give you the solutions you need to your problems. I highly recommend them! Excellent company and staff!! Super job!!!
    Cid Fitch
    Two evenings ago, we came home from working on our boat, to find the ac not working. We didn’t call anybody due to the late hour, and got by, uncomfortably, all night with fans. In the morning, after we called the PHA office, a tech named Calvin came by. He diagnosed the problem, fixed it, and had us cooling quickly. We knew we would need a new unit soon, due to the age of this one, and he helped us determine what was best for us. Now we are comfy, thru this heat advisory in our area, while we wait for our new unit to arrive and be installed. Just wanted to say how genuinely nice he was thru the whole procedure! Thanks Calvin and PHA!
    Jackie Post Satterly
    We just bought a house in Hayes and within days the A.C. died. Our home warranty plan wouldn’t cover it because they said it was a maintenance issue. We switched home warranty companies, but still needed a new unit. HA installed an amazing and efficient unit that works fantastic! Within an hour the temperatures inside were cooled and everything is wonderful. They were clean, friendly and efficient. We are so thankful for their quick response to our needs.
    Ali Leone
    I just had a baby 2 weeks ago and our AC wasnt working so I called PH&A. I talked to a woman named Christine(i think) and she was an absolute delight. I called late in the day, but she managed to send someone over that evening for us. Jim came to the house, explained to us what the trouble was and fixed it as fast as he possibly could. He was also a very delightful person. Clearly he enjoys what he does and it shows. Im grateful for both of them for making us a priority. My newborn thanks both of you guys! He is way happier now that hes not constantly overheating. Keep up the spectacular work!
    Marina Dawn Estes
    PHA has provided quality service for my home in Gloucester VA. Today Tim came out to investigate a problem with our heat pump. He was prompt, communicated well, fixed the issue for minimal costs and we had a nice conversation. Previous service calls were also handled well.
    Tom Osterbind
    We had a great experience with PHA! The office staff was very friendly and professional. They were able to accommodate our schedule and gave a courtesy call prior to the technician's arrival. The technician was very knowledgeable and had no problem answering our questions. THANKS FOR THE GREAT SERVICE!!
    Deanna Bederka
    Fantastic service from office staff to technicians! Prompt, professional, informative, and friendly!
    Betsy Hendrickson
    Just had Peninsula Heating and Air install a new heat pump system (both inside and outside units) after the old Trane system died after 24 years of faithful service. I have to say that the entire staff of PHA are top notch. From the sales office (Faye) to the install crew (Ron and RG), they were all very professional and delivered what was promised. Jason, the operations supervisor, came out before hand and ensured there was a plan in place for fit up since the new inside unit is considerably larger than the old unit. Everything was installed without a hitch and I am very pleased with the work done. I would highly recommend PHA.
    Keith Wood
    Want to say thank you to Peninsula Heating & Air for such quick service when our hot water heater went out. They were quick to arrive and had us with hot water in no time. The customer service was excellent from financing all the way to labor. We have been customers for quite a while and highly recommend them!
    RustyandSandra Mitchem
    This is the first company I've used all year that came and did everything they said they'd actually do. Professionalism was great. They were on time, and sometimes early which us absolutely wonderful. We're happy with our new Trane system. They were an honest company, not just out to make a dollar. I would recommend to anyone looking to upgrade their system.
    Christina Powell
    Our heat pump decided to act up on the coldest night I can ever remember. PHA came out on this very cold day and got our heat pump up and running. The staff of PHA are always so respectful and courteous! We cannot thank Karen and Steve Smith enough for running such a first class company!Thanks to everyone at PHA! It's 10 degree outside and our home is toasty warm.
    Ann Edwards Andrews
    Tony Sinisi
    I've been a customer for many years... Professional, Courteous, and Awesome!Tommy is my 'Primary Air Doctor'! Great job.
    Lori Moyer
    I would like to send off hardy kudos to PHA for individual attention . From the inside staff down to Tim, the amazing and knowledgeable repair tech who got our system up and running early on this past Sunday morning. He is an asset to PHA and a very talented as well as concerned service teck. have the best in Tim and Terry. It is comforting to know they are a phone call away 24/7. Love love them.
    Patricia Mason Eller
    I want to tell everyone how appreciative I am to all that helped me with my problem. The technician, Jon was great and very helpful. Super customer service. Thank you!
    Janice Davis Day
    Great guys, and they know their stuff. Nice to know a dependable contractor.
    Bruce Easley

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