About PHA

    Peninsula Heating & Air (PHA) was established in 1955 in Newport News, Virginia. Privately owned and operated, PHA quickly became known as the Tidewater area’s leader in home comfort solutions. 

    Since PHA was taken over by Steve Smith, P.E. in 1992, the growth and success of our company is attributed to one thing: understanding our customers’ needs and exceeding their expectations. We accomplish this by offering quality products and services and supporting a workplace that thrives on professionalism, teamwork, and education. 

    Quite simply, we operate PHA with integrity. We honor our agreements and are honest in all our communications. Our success is rooted in our ethics and depends upon keeping our promises.

    Our
    Reviews

    PHA has always been there when I needed and always provides service with a smile. There service techs and office staff are knowledgeable, professional, courteous and prompt. They truly make you feel like family.read more
    Katharine Smith
    Katharine Smith
    21:30 03 Jul 18
    Had a problem with our heating system. Mechanic Tim repaired it and did a detailed inspection of entire system and found a component that was starting to fail. He ordered new part and came back and installed it. Tim was great. He was friendly, efficient and explained everything he was doing. We have been dealing with PHA for over 30 years and never had a complaint. Highly recommend Tim and PHA.read more
    Otto Leopold
    Otto Leopold
    18:32 13 Feb 18
    Just had Peninsula Heating and Air install a new heat pump system (both inside and outside units) after the old Trane system died after 24 years of faithful service. I have to say that the entire staff of PHA are top notch. From the sales office (Faye) to the install crew (Ron and RG), they were all very professional and delivered what was promised. Jason, the operations supervisor, came out before hand and ensured there was a plan in place for fit up since the new inside unit is considerably larger than the old unit. Everything was installed without a hitch and I am very pleased with the work done. I would highly recommend PHA.read more
    Keith Wood
    Keith Wood
    22:58 29 Mar 18
    I lost power recently and as luck would have it, my generator wouldn't work. I called PHA. I can't say enough about the two guys that came out to work on it. They determined I needed a new part which they would have to order, but spent almost 2 hours trying to figure out a way to get it running long enough for our power to come back on. They went way above and beyond to help me. By the way, they did come up with a work-around and my generator ran until my power was restored. I'll never call anybody else!read more
    Deb B.
    Deb B.
    00:15 14 Oct 18
    The end of May 2018 I bought a Trane Heat Pump and Air Handler from Peninsula Heating & Air in Hayes, VA. PHA's Operations Supervisor Jason came to the house about 1-1/2 weeks before installation was to take place and walked me through the procedure of installation, how long it would take, the cost and the excellent finance plan that was available at the time. Jason and the installers arrived early in the morning as planned, worked quickly, efficiently, and finished by late afternoon. The work was completed in a day and the work site left clean. I am so pleased with how energy efficient the Trane is. It has brought my electric bill down, and cools beautifully...haven't yet turned on the heat but am sure it will heat as well as the Trane cools.I definitely recommend this company for heating and air handling equipment, plus the office staff are friendly and polite. They make it easy to do business with the company. Five Gold Stars and thank you to PHA, Jason and his team!read more
    Janice Cariens
    Janice Cariens
    14:20 16 Oct 18
    During the recent very wet snow storm in early December, a branch came down and badly dented our h-vac unit. Heating was not effected but we were told that when it came time to cool the house we would have serious problems. USAA ended up totaling the unit and today it was replaced. Eric arrived bright and early, neat, clean and polite. His helper was equally as nice. They seemed to work well together, because a project that was predicted to take a day and a half, took less than a day. Even though there was no heat in the house for several hours, I never got cold and I don't have to worry about the cold tonight. I'm an extremely happy customer and will always use PHA.read more
    Jamie peters
    Jamie peters
    19:54 04 Feb 19
    Just had a new trane heat pump and air handler installed.Starting with Faye in sales right on down to the install, PHA personnel were great to work with.They answered all of my many questions, completed the install on time and very professionally, and the new system seems to work great.read more
    William Gardner
    William Gardner
    14:47 15 Feb 19
    Very good I will use again
    Barry Waltrip
    Barry Waltrip
    08:56 13 Mar 19
    My fiancé and I are currently living in our first home, and we noticed our A/C unit was turning on but no air was blowing out of our vents. We called this company and luckily they were able to send Calvin to our house within an hour to fix our issue. He was very educated and professional; he informed us that it was a simple fix (we needed to change our filter). My fiancé and I are definitely going to continue using this company for our ac/heat tune ups. I highly recommend this company!!!!!!! Thank you Calvin, and also thank you to the customer service women who were VERY polite on the phone!!!!!!read more
    Laura Lentz
    Laura Lentz
    15:11 25 Apr 19
    My name is Ernie and I had just had PHA replace my HVAC system. I want to commend Mr. Ron Myers and Edward Belford for providing such Awesome Installation service! I couldn’t have asked for a better team! It was like clockwork, they definitely worked well together with such ease and Professionalism. They were Courteous, Kind, Friendly, and so very Helpful! I Strongly Agree that they are a Substantial Asset to PHA Gloucester VA. I feel that such Great Work Ethics should be Awarded! I give them both a 10 Star! Thank You for their Wonderful Service! I surely would HIGHLY recommend them Both and PHA to Family and Friends!read more
    Ernie A
    Ernie A
    15:12 25 Apr 19
    I called PHA in Hayes to look at my Mitsubishi unit and they sent Tim to check it out he got us up and going he did a great job
    Blain Rothenberger
    Blain Rothenberger
    23:12 10 Jun 19
    PHA did a great job installing our Trane heat pump and it is working well. Jason Cobb especially was helpful in showing us how to best set the thermostat and explained the dehumidifying system so we old folks could understand. Many thanks!read more
    Jennie Howe
    Jennie Howe
    19:44 29 Oct 19
    New generator is in and inspected. All went quickly and with no issues. Your installers did a friendly, clean and most importantly very professional job. It was clear they know exactly what needed to be done and how to accomplish it. These guys are "keepers". Thanks to all the PHA folks.read more
    Rick K
    Rick K
    21:26 01 Aug 19
    We just had a new Trane unit installed in our new home by PHA and they did a fabulous job! We have been using them for 25 years. They installed a new Trane unit in our previous home 7 years ago and did a fabulous job again with installation and service over the years. They also service the units where I work and always do a fabulous job both places. They are always where they say they will be at the time they say and do exactly what they are asked to do. They are always friendly and courteous and are very careful to keep your home and their work area extremely clean. I highly recommend them and give them A++++++. Thanks to a great owner who runs his business with integrity and his staff to match. They are all a true blessing!!!read more
    Cindy Fitchett
    Cindy Fitchett
    12:50 29 Aug 19
    We recently had PHA replace two heat pumps (which the company had installed about a quarter century ago!) and we were totally pleased with their equipment, their price, their timeliness and the expertise of their personnel.PHA Installation Techs Ron Myers and Ed Belford were consistently courteous, cheerful and efficient.Over the many years that we have been PHA customers we have observed that this is a reliable, responsive, honest company that provides excellent customer service. This company surely represents a great asset to our community.read more
    michael c
    michael c
    02:03 16 Sep 19
    We have been using PHA for 25 years and have had wonderful service the entire time. We have had two Trane units installed at different homes and they always do an excellent job during installation and serving the units over the years. They are always professional, clean, friendly and courteous. They are always there to help and give you the solutions you need to your problems. I highly recommend them! Excellent company and staff!! Super job!!!
    Cid Fitch
    2019-08-29T12:58:33+0000
    Two evenings ago, we came home from working on our boat, to find the ac not working. We didn’t call anybody due to the late hour, and got by, uncomfortably, all night with fans. In the morning, after we called the PHA office, a tech named Calvin came by. He diagnosed the problem, fixed it, and had us cooling quickly. We knew we would need a new unit soon, due to the age of this one, and he helped us determine what was best for us. Now we are comfy, thru this heat advisory in our area, while we wait for our new unit to arrive and be installed. Just wanted to say how genuinely nice he was thru the whole procedure! Thanks Calvin and PHA!
    Jackie Post Satterly
    2019-07-17T11:14:13+0000
    We just bought a house in Hayes and within days the A.C. died. Our home warranty plan wouldn’t cover it because they said it was a maintenance issue. We switched home warranty companies, but still needed a new unit. HA installed an amazing and efficient unit that works fantastic! Within an hour the temperatures inside were cooled and everything is wonderful. They were clean, friendly and efficient. We are so thankful for their quick response to our needs.
    Ali Leone
    2019-06-09T01:52:09+0000
    I just had a baby 2 weeks ago and our AC wasnt working so I called PH&A. I talked to a woman named Christine(i think) and she was an absolute delight. I called late in the day, but she managed to send someone over that evening for us. Jim came to the house, explained to us what the trouble was and fixed it as fast as he possibly could. He was also a very delightful person. Clearly he enjoys what he does and it shows. Im grateful for both of them for making us a priority. My newborn thanks both of you guys! He is way happier now that hes not constantly overheating. Keep up the spectacular work!
    Marina Dawn Estes
    2019-05-11T01:41:39+0000
    PHA has provided quality service for my home in Gloucester VA. Today Tim came out to investigate a problem with our heat pump. He was prompt, communicated well, fixed the issue for minimal costs and we had a nice conversation. Previous service calls were also handled well.
    Tom Osterbind
    2019-05-10T14:48:25+0000
    We had a great experience with PHA! The office staff was very friendly and professional. They were able to accommodate our schedule and gave a courtesy call prior to the technician's arrival. The technician was very knowledgeable and had no problem answering our questions. THANKS FOR THE GREAT SERVICE!!
    Deanna Bederka
    2019-04-26T12:53:18+0000
    Fantastic service from office staff to technicians! Prompt, professional, informative, and friendly!
    Betsy Hendrickson
    2018-11-12T15:27:43+0000
    Just had Peninsula Heating and Air install a new heat pump system (both inside and outside units) after the old Trane system died after 24 years of faithful service. I have to say that the entire staff of PHA are top notch. From the sales office (Faye) to the install crew (Ron and RG), they were all very professional and delivered what was promised. Jason, the operations supervisor, came out before hand and ensured there was a plan in place for fit up since the new inside unit is considerably larger than the old unit. Everything was installed without a hitch and I am very pleased with the work done. I would highly recommend PHA.
    Keith Wood
    2018-03-29T22:59:53+0000
    Want to say thank you to Peninsula Heating & Air for such quick service when our hot water heater went out. They were quick to arrive and had us with hot water in no time. The customer service was excellent from financing all the way to labor. We have been customers for quite a while and highly recommend them!
    RustyandSandra Mitchem
    2018-02-24T23:29:27+0000
    This is the first company I've used all year that came and did everything they said they'd actually do. Professionalism was great. They were on time, and sometimes early which us absolutely wonderful. We're happy with our new Trane system. They were an honest company, not just out to make a dollar. I would recommend to anyone looking to upgrade their system.
    Christina Powell
    2017-11-03T11:38:35+0000
    Very nice people with good work ethic! Organized and easy to talk to.
    Jenna Davis
    2017-09-28T14:30:47+0000
    PHA is a great company to work with, very honest and ethical
    Chip Roady
    2017-06-14T20:32:37+0000
    Our heat pump decided to act up on the coldest night I can ever remember. PHA came out on this very cold day and got our heat pump up and running. The staff of PHA are always so respectful and courteous! We cannot thank Karen and Steve Smith enough for running such a first class company!Thanks to everyone at PHA! It's 10 degree outside and our home is toasty warm.
    Ann Edwards Andrews
    2017-01-10T03:50:49+0000
    OVER 3 YRS AGO I REPLACED OUR HEAT PUMPS WITH PHA (TRAIN HEAT PUMPS). I WOULD HIGHLY RECOMMEND PHA. THEY TAKE PRIDE IN THERE SERVICE TO CUSTOMER. DAVID SERVICE MANAGER WANTS HIS CUSTOMER TO BE PLEASED, WITH TUNE UP'S & SERVICE, AND DOES ALL HE CAN FOR YOU. EVERYONE i'VE DEALT WITH HAS BEEN THIS WAY AT PHA. APPRECIATE ALL THAT HAS BEEN DONE . TONY SINISI WOULD GIVE HIGHEST RATING 5 STAR
    Tony Sinisi
    2016-08-09T03:28:19+0000
    Thank our for responding so quickly, highly recommend this company for all your heating and cooling needs ,
    Nansea LaLand
    2016-06-08T16:25:28+0000
    I've been a customer for many years... Professional, Courteous, and Awesome!Tommy is my 'Primary Air Doctor'! Great job.
    Lori Moyer
    2015-06-26T13:01:11+0000
    I would like to send off hardy kudos to PHA for individual attention . From the inside staff down to Tim, the amazing and knowledgeable repair tech who got our system up and running early on this past Sunday morning. He is an asset to PHA and a very talented as well as concerned service teck. PHA....you have the best in Tim and Terry. It is comforting to know they are a phone call away 24/7. Love love them.
    Patricia Mason Eller
    2015-02-23T08:34:09+0000
    I want to tell everyone how appreciative I am to all that helped me with my problem. The technician, Jon was great and very helpful. Super customer service. Thank you!
    Janice Davis Day
    2015-02-01T23:16:31+0000
    Great Team!!! In and Out with no problems and up and running...
    Neal Powell
    2014-11-15T21:11:40+0000
    Great guys, and they know their stuff. Nice to know a dependable contractor.
    Bruce Easley
    2014-11-13T18:17:22+0000

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